DECX provides comprehensive post-installation support — from initial cycle development and validation through to annual requalification and emergency response.
All service engineers are factory-trained in Finland. Spare parts are held in-country at Mumbai and Bangalore.
Installation & Commissioning
Site-specific cycle development, IQ/OQ/PQ documentation, and operator training.
Validation & Requalification
Annual requalification with full bioindicator validation reports for regulatory audits.
Remote Diagnostics
Modbus TCP/IP enables remote monitoring and fault diagnosis from DECX directly.
Standard
Pay Per Service
Ad hoc validation, repair, and calibration on request. Best for low-frequency users.
Recommended
AMC
Annual Maintenance Contract — planned preventive maintenance, annual requalification, and priority response SLA.